Open source trouble ticket tracking: SimpleTicket

SimpleTicket is now CompexTicket, wait make that GhostTicket

We began developing SimpleTicket back in 2004. It started out as a simple application, but over the years it grew and grew into something bigger, something more complex. The old name just didn’t fit, so now we are embracing the change and will call SimpleTicket - ComplexTicket. Change is hard, but the reality is that SimpleTicket just isn’t that simple anymore. In fact it is so complex we can’t even release the latest version of the code (internally or externally). Instead of calling it ComplexTicket, perhaps we should call it GhostTicket? Yea, GhostTicket is about right. GhostTicket, ‘the most complex ticket system you will never see’.

April 1, 2008 | Trackback | No Comments

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SimpleTicket Update ~ OMG

We have been using SimpleTicket to run our IT support business (Architel) for two years. Our business has grown and the software has grown as well. Other projects have prevented us from focusing on the open source version of the software ~ we apologize. Over the next few months we will be making ‘Simple’Ticket a little more complicated. Why? Our business is more complicated than it once was. We will be adding scheduling into the mix in the next release. Oh and we might actually release the newest code at that time.

August 22, 2007 | Trackback | No Comments

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Code support and release

We were reluctant to release the code because we did not have time to a) create documentation and b) provide on-going support for new users.

For a very long time we held the code back. So many people pinged us daily that we gave in a released the code. We knew that some people like yourself would be frustrated, but we simply don’t have the time to do a) and b) right now.

Our next major release will be a hosted (i.e. Basecamp) style version. We will charge a very nominal fee ($99-199) to host and maintain the ticketing system for businesses. By then the UI will have completely changed and the code will be slimmed down. In the meantime, think of SimpleTicket as a freebie ~ you get what you paid for.

Final note: we installed the current version without incident and it is in active use managing around 3500 end users and around 40 engineers. So it does work. We are constantly working to improve it (I think they plan another code update soon). Anyway enjoy and sorry to keep you up so late!

December 13, 2006 | Trackback | No Comments

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