SimpleTicket Ajaxian Effects
SimpleTicket has been developed using Ruby on Rails and as a result we are able to incorporate Ajaxian effects. The Ajax libraries for Ruby on Rails are quite extensive and we have tried to include effects when they add to the user experience. We have also taken note that not all users have browsers that will play nice with our effects so here is our Ajax strategy:
- Ajax in the backend. We have determined that the majority of IT support folks use a standards based browser like Firefox. Our effects help the workflow and are nice to look at.
- No Ajax in the frontend. Users simply hit a simple webpage, without the cool Ajax effects. Most of our end-users use IE and would have fits trying to get the effects to work with their browsers.
We expect that in the near future Microsoft is going to get on the clue train and release a standards based version of IE, but until then we are sorry buy your end-users won’t know how cool SimpleTicket really is.
January 8th, 2006 at 2:18 pm
IE6 can do Ajax fine, although you do need to do a little extra work to make your code work in all the browsers, it can be done without too much trouble. Would you be opposed if someone(me for example) were to add some simple ajax effects to the frontend as long as they degraded properly? It’s also import to me that the backend work properly in IE6. I’d like our little company(kitetechgroup.com) to switch to something like SimpleTicket(we use HelpTrac and I hate it), but the older members(including the owners) always use IE. I look forward to test driving the software and contributing where I can.
January 8th, 2006 at 3:28 pm
That would be great. If you would like I can have Kevin include you in the beta test. I will email you the boilerplate invite.