SimpleTicket Target Market
The meeting with the MBA candidates from SMU went well. The first big question was who SimpleTicket customers were. Here are my ideas:
We believe that corporate IT departments are the primary user of SimpleTicket. IT Departments with between 1 and 30 internal IT personnel (companies with between 25 and 750 employees).
The 2000 downloads to-date are likely early technology adopters (very few corporate IT departments). We feel as though SimpleTicket will not support the workflow of most IT support companies. Most IT department will wait for the hosted version to be released so they can play with the online demo.