SimpleTicket Conference Call
The SimpleTicket Conference call was held today at 10AM. Attendees included Peter, PeterB, Kate, AlexL, AlexM, Rodrigo, and Fred. Topics included:
- PostgreSQL support (we will create a dev environment for the folks interested in PostgreSQL support).
- Kate’s branch will be opened up. We are going to dev her code with Peter’s contributions to determine what feature additions will be added to the main trunk.
- Search was discussed and will be added before the May version release.
- Tagging was dicussed (RelTags) will be added on the Admin side only before the May version release. We discussed Tagyu.
- A peer to peer baysian auto-tag feature was dicussed for a future release (i.e. how other people tagged tickets with certain text would be shared and allow for auto tagging of tickets int he future)
- Microformats were adopted officially (SimpleTicket will use Microformats anywhere).
- Simplicity was discussed - we must fight the urge to make simpleticket complexticket!
SimpleTicket is an open source trouble ticket system written using Ruby on Rails. The SimpleTicket podcast can be found here.
SimpleTicket and Postgresql
We have had a couple of questions on support for databases other than MySQL. We posted a response on the mailing list but thought that it might be helpful to list here as well.
The short answer is that once the rails clean-up happens (target date May 1st) any database supported by Rails should work with SimpleTicket. Today we have specific MySQL calls (a rails no-no) in SimpleTicket, our rails clean-up should remove these and
make any compatible database work with the program. For more information visit:
http://wiki.rubyonrails.com/rails/pages/PostgreSQL
Our first major code release is scheduled for May 1st (we have never met a release date before, but we are hopeful) and this release should be friendlier to rails novices.
Developer/User Conference Call
The next conference call will be held Wednesday, March 29, 2006 at 10AM CST. Visit the event on upcoming.org to RSVP and to get the dial in number.
Conference Call Review
The conference call was short today.
- Reviewed the need to send out notices of conference call each week via the mailing list.
- Tickets are coming in on Collaboa.
- We are letting the code flow in and developers are adjusting their code to the source server for their work (new code is added every other day at this point).
- Next release scheduled for May 1st (to include RSS, tags, security, and overall Rails clean-up)
- Rodrigo talked about improving performance of SimpleTicket by dividing processes for mail.
- The SMU team is working on 1. customer value analysis, conjoint analysis, and preference product map.
Mailing List up
The mailing list is now up. You can subscribe by going here.