I just finished going through the workflow with Kevin and I am very excited to say it works. There are a few tweaks required, but it works. We will be able to test in production all week, demo on Saturday (BarCampDallas) and release that night. There are going to be some missing parts:
- Stats - this section is going to be important for Architel so expect it soon.
- Search - I think everyone is going to need this section, we will be asking the community to complete it I suspect (or one of our Big in Japan developers).
- Client/Engineer Edits - adding or deleting clients and engineers is a fairly manual process now, we will be creating a simple new client wizard and engineer addition list.
The tweaks? First, there are a few auto-populate features that are necessary to make the software easy to use. Next, we need to streamline the ‘take ticket’ workflow to remove a step (i.e. deliver you to the update screen immediately). Finally, we need windows to close after an action is taken on them, right now the previews stay open after actions are completed. Anyway, congrats to Kevin - bang up job before the ‘end of the day.’
January 24, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , Bugs , News , Rails , Architel , IT Support , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas , beta , Biginjapan | Bookmark on del.icio.us | Digg It
Interesting second part of an article by Brett McLaughlin on making asynchronous requests with JavaScript and Ajax. Check it out here.
January 23, 2006 |
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The SimpleTicket team met today and the goal is to release SimpleTicket again internally next week. If that goes well we will release the code on the 28th after our demo at BarCampDallas. Architel clients should start seeing the new icon on their desktops during the first week in February. We believe the delays have been helpful and we hope you will be happy with our work.
January 16, 2006 |
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Tags: SimpleTicket , Architel , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas | Bookmark on del.icio.us | Digg It
Lots of people develop in lots of different ways, and I’ve found none less varied than the methods used by those who develop in Rails. Most Rails developers write on their local machines, with local implementations of Ruby, Rails, Gems, MySQL/PGSQL/YourFlavorRDBMSHere, and WEBBrick. I was cajoled and poked and prodded into using this methodology lately, instead of my normal methods.
In fact, I was kvetching on a list recently about how much I enjoyed and hated using TextMate to develop in, and wished it had SFTP support so I could work like I normally do… Development instance up on my server, source on my server, editing tools local. Most of the people on the list reminded me that good developers wreck their own computers first, servers second (after releases and stuff).
So, I moved to the Mini that I use to code on (and for my everyday desktop). Wow. Talk about S-L-O-W. I mean, Wow. I was reminded of coding in Pascal in High School on my NEC V20 based PC. We are talking 1985 binary sort slow. Wow.
I persevered, pushing on, coding against my own PC. Update javascript, press F5 - dah-dum-dah-dum-dah-dah… check email… hmm hmm HMMM hmm hmm… test code.
I have moved back to coding with Dreamweaver against my server. Its not in production yet, and ligHTTPD is sooo much faster. Maybe I am too ‘Instant Gratification Generation’ ( give it to me now, give it to me now! ).
What do you code in, readers? How do you setup your development environment?
January 16, 2006 |
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Tags: SimpleTicket , Open Source , Rails , Architel , Ajax , Ajaxian , Ruby on Rails | Bookmark on del.icio.us | Digg It
SimpleTicket is one of the sponsors of BarCampDallas. The event will be held on January 28th at our INFOMART location. What is BarCampDallas? Officially BarCamp is, “an ad-hoc un-conference born from the desire for people to share and learn in an open environment. It is an intense event with discussions, demos and interaction from attendees.”
If you are a computer, network, software or technology GEEK in Dallas on January 28th BarCamp is for you. The event will start around lunch (snacks will be provided) and last throughout the evening (dinner will be served). Want to spend the night? Brian has agreed to host a BarCamp sleepover in our data center for the out-of-town folk dead set on a sleepover (don’t unplug anything).
Kevin will be demo’ing SimpleTicket during his presentation. We figure that is the only way we will get him to release the software - i.e. have a hard deadline. We all have our fingers crossed that everyone will like it…
INFOMART
1950 Stemmons Freeway, Suite 2022
Dallas, Texas 75207
214.550.2002 Help Desk
January 14, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , News , Rails , Architel , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas | Bookmark on del.icio.us | Digg It
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