The rumor is Alex Leverington is going to demo SimpleTicket at BarCamp Texas this weekend. I was taking a look at the new code and realized the second version has fewer lines of code than the first version. Why, you ask? Because this time we did it the “rails way”, using the power of rails instead of working in the traditional way. Thanks 37 Signals! You guys Rock!
Whurley’s BarCamp Texas is being held between 8.26.06 & 8.27.06 Thistle Cafe ,300 W. 6th Street, Austin, Texas.
August 23, 2006 |
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Tags: SimpleTicket , barcamp , simpleticket , rubyonrails , 37signals | Bookmark on del.icio.us | Digg It
Kevin did a great job presenting SimpleTicket at BarCampDallas. Woot! The source code has been released, now the real work begins - with the community (that hopefully) will be formed around the tool.
What is SimpleTicket? Think simple, easy to use trouble ticket system freely distributed via the GPL license written using Ruby on Rails with Ajaxian goodness.
January 28, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , Rails , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas | Bookmark on del.icio.us | Digg It
The interest in SimpleTicket is overwelming. We have started 
taking several calls a day on the ‘unreleased’ trouble ticket program. For example, David called me today (the number he left did not work - perhaps I wrote it down incorrectly) and left a message. He was a little frustrated that there was only one screenshot and that the code was not available on SourceForge yet.
The code was released internally (at Architel) on Monday night. We are tweaking it right now. The plan is to demo it at BarCampDallas on Saturday and release the code on SourceForge that evening (might be Sunday if we are having too much fun). We are sorry that the code is not available today. We apologize for the delays. We know you need the software NOW! We want you to have it too.
January 25, 2006 |
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Tags: SimpleTicket , barcamp , barcampdallas | Bookmark on del.icio.us | Digg It
I just finished going through the workflow with Kevin and I am very excited to say it works. There are a few tweaks required, but it works. We will be able to test in production all week, demo on Saturday (BarCampDallas) and release that night. There are going to be some missing parts:
- Stats - this section is going to be important for Architel so expect it soon.
- Search - I think everyone is going to need this section, we will be asking the community to complete it I suspect (or one of our Big in Japan developers).
- Client/Engineer Edits - adding or deleting clients and engineers is a fairly manual process now, we will be creating a simple new client wizard and engineer addition list.
The tweaks? First, there are a few auto-populate features that are necessary to make the software easy to use. Next, we need to streamline the ‘take ticket’ workflow to remove a step (i.e. deliver you to the update screen immediately). Finally, we need windows to close after an action is taken on them, right now the previews stay open after actions are completed. Anyway, congrats to Kevin - bang up job before the ‘end of the day.’
January 24, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , Bugs , News , Rails , Architel , IT Support , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas , beta , Biginjapan | Bookmark on del.icio.us | Digg It
The SimpleTicket team met today and the goal is to release SimpleTicket again internally next week. If that goes well we will release the code on the 28th after our demo at BarCampDallas. Architel clients should start seeing the new icon on their desktops during the first week in February. We believe the delays have been helpful and we hope you will be happy with our work.
January 16, 2006 |
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Tags: SimpleTicket , Architel , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas | Bookmark on del.icio.us | Digg It
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