Kevin did a great job presenting SimpleTicket at BarCampDallas. Woot! The source code has been released, now the real work begins - with the community (that hopefully) will be formed around the tool.
What is SimpleTicket? Think simple, easy to use trouble ticket system freely distributed via the GPL license written using Ruby on Rails with Ajaxian goodness.
The interest in SimpleTicket is overwelming. We have started 
taking several calls a day on the ‘unreleased’ trouble ticket program. For example, David called me today (the number he left did not work - perhaps I wrote it down incorrectly) and left a message. He was a little frustrated that there was only one screenshot and that the code was not available on SourceForge yet.
The code was released internally (at Architel) on Monday night. We are tweaking it right now. The plan is to demo it at BarCampDallas on Saturday and release the code on SourceForge that evening (might be Sunday if we are having too much fun). We are sorry that the code is not available today. We apologize for the delays. We know you need the software NOW! We want you to have it too.
I just finished going through the workflow with Kevin and I am very excited to say it works. There are a few tweaks required, but it works. We will be able to test in production all week, demo on Saturday (BarCampDallas) and release that night. There are going to be some missing parts:
The tweaks? First, there are a few auto-populate features that are necessary to make the software easy to use. Next, we need to streamline the ‘take ticket’ workflow to remove a step (i.e. deliver you to the update screen immediately). Finally, we need windows to close after an action is taken on them, right now the previews stay open after actions are completed. Anyway, congrats to Kevin - bang up job before the ‘end of the day.’
The SimpleTicket team met today and the goal is to release SimpleTicket again internally next week. If that goes well we will release the code on the 28th after our demo at BarCampDallas. Architel clients should start seeing the new icon on their desktops during the first week in February. We believe the delays have been helpful and we hope you will be happy with our work.
SimpleTicket is one of the sponsors of BarCampDallas. The event will be held on January 28th at our INFOMART location. What is BarCampDallas? Officially BarCamp is, “an ad-hoc un-conference born from the desire for people to share and learn in an open environment. It is an intense event with discussions, demos and interaction from attendees.”
If you are a computer, network, software or technology GEEK in Dallas on January 28th BarCamp is for you. The event will start around lunch (snacks will be provided) and last throughout the evening (dinner will be served). Want to spend the night? Brian has agreed to host a BarCamp sleepover in our data center for the out-of-town folk dead set on a sleepover (don’t unplug anything).
Kevin will be demo’ing SimpleTicket during his presentation. We figure that is the only way we will get him to release the software - i.e. have a hard deadline. We all have our fingers crossed that everyone will like it…
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