I noticed a few comments from Ward and Vince regarding the status of SimpleTicket as an open source project. To Ward’s question, “…does this mean that SimpleTicket is no longer open source?” Absolutely not, we are committed to keeping SimpleTicket open source using the GPL.
To Vince’s answer, “…he took it back in house to develop.” The hard part about building software is deciding what to build. In the end we need SimpleTicket for our business and we must have certain features. One day I looked at the demo version and it looked nothing like the software we had intended, instead it was circa 1999 radio buttons. I proposed to the two most active non-Architel developers that they continue the project with their vision and we would continue a different project using our vision. They decided they would rather complain than to continue their own version of the project.
To meet our deadlines (we had missed our May deadline working with the community) we hired coders to complete the second version of SimpleTicket. Once it is released we would love to start building a community around the project. Ward, we would love to have you on board. But just as I said to the other developers, I don’t want you to waste your time on code that will never find its way into SimpleTicket. By working together we can make sure that we all get what we want. Go ahead and wait for the new code and if you like it and want to get involved please give me a call or send me an email.
July 6, 2006 |
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Tags: SimpleTicket , Rails , Architel , Ajax , Ajaxian , Biginjapan , simpleticket , rubyonrails , bij , podcast , podserve , alexleverington | Bookmark on del.icio.us | Digg It
The interest in SimpleTicket has been somewhat greater than we expected. The number of downloads in a week is a little overwelming and the reaction while generally positive has caused us to dedicate more Architel resources to the project. What are we doing? Well starting tomorrow, Giorgio Maone will be focused on three efforts:
- Rails-ification of the existing source code (i.e. cleaning it up so Grandma would be proud)
- Addition of RSS notifications for clients and engineers
- Addition of Tags to posts to assist with the development of the search feature
Giorgio has been working on several Big in Japan tools and is better known for his development on the Mozilla Firefox browser. He also is well known for FlashGot, his Mozilla/Firefox/Thunderbird extension (more than 13 millino downloads to date). The extension was a Softpedia 5/5 Pick!
February 8, 2006 |
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Tags: SimpleTicket , RSS , Tags , Rails , Architel , Biginjapan , simpleticket , rubyonrails , ruby , bij , firefox , mozilla , flashgot , thunderbird , softpedia , giorgiomaone | Bookmark on del.icio.us | Digg It
I just finished going through the workflow with Kevin and I am very excited to say it works. There are a few tweaks required, but it works. We will be able to test in production all week, demo on Saturday (BarCampDallas) and release that night. There are going to be some missing parts:
- Stats - this section is going to be important for Architel so expect it soon.
- Search - I think everyone is going to need this section, we will be asking the community to complete it I suspect (or one of our Big in Japan developers).
- Client/Engineer Edits - adding or deleting clients and engineers is a fairly manual process now, we will be creating a simple new client wizard and engineer addition list.
The tweaks? First, there are a few auto-populate features that are necessary to make the software easy to use. Next, we need to streamline the ‘take ticket’ workflow to remove a step (i.e. deliver you to the update screen immediately). Finally, we need windows to close after an action is taken on them, right now the previews stay open after actions are completed. Anyway, congrats to Kevin - bang up job before the ‘end of the day.’
January 24, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , Bugs , News , Rails , Architel , IT Support , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas , beta , Biginjapan | Bookmark on del.icio.us | Digg It
The Big in Japan team built a simple tool called InstantRSS. The tool allows you enter an XML web feed (RSS or atom) and receive the feed via your IM client (Jabber, AIM, Google Talk and so on). Here is my thought. We mashup that tool with SimpleTicket - techs can get feeds for alerts (i.e. old tickets - unopened after 30 minutes or not viewed within 12 hours.
We could also offer users the option to receive updates on their ticket via IM. Each time an engineer updated their ticket they would get an IM message from SimpleTicket. This should be easy enough to do manually, I would like to see it baked in. Thoughts?
January 20, 2006 |
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Tags: SimpleTicket , RSS , atom , AIM , InstantRSS , Biginjapan | Bookmark on del.icio.us | Digg It
