SimpleTicket Status - Good News!
I just finished going through the workflow with Kevin and I am very excited to say it works. There are a few tweaks required, but it works. We will be able to test in production all week, demo on Saturday (BarCampDallas) and release that night. There are going to be some missing parts:
- Stats - this section is going to be important for Architel so expect it soon.
- Search - I think everyone is going to need this section, we will be asking the community to complete it I suspect (or one of our Big in Japan developers).
- Client/Engineer Edits - adding or deleting clients and engineers is a fairly manual process now, we will be creating a simple new client wizard and engineer addition list.
The tweaks? First, there are a few auto-populate features that are necessary to make the software easy to use. Next, we need to streamline the ‘take ticket’ workflow to remove a step (i.e. deliver you to the update screen immediately). Finally, we need windows to close after an action is taken on them, right now the previews stay open after actions are completed. Anyway, congrats to Kevin - bang up job before the ‘end of the day.’