Open Source Ticketing
Time for another update. I have been updating the comments, but I figured it would be a good idea to do a post. The new code is working well. There have been a few bugs, but generally it is working well. Let me just say it is a 100% improvement over the old code.
We have been using the first release of SimpleTicket for about six months. We have been able to determine what works and what needs improvement. The new version of SimpleTicket addresses many of the shortcomings of the first release from a workflow perspective. From a code perspective the new code conforms to the Ruby on Rails methodology.
The guys are still working on bugs and little edits, but our primary objective is to import six months of data into the new version (we think that will be the best way to bug test the new code) and start testing. Concurrently one of our designers is adding gradients and shadows to the panels.
Finally, the most exciting feature of SimpleTicket is its ability to deliver statistics about our clients to the managers of Architel. We can now have a real-time view into our business - a huge feature of Simpleticket. There is a big shortcoming in our view of the stats; the columns can’t be sorted in ascending or decending order - they are simply in alpha order. I have been told it is very hard to code a solution to this problem. If you have any ideas please post here. Otherwise, we will release without a solution for now. Thanks to our brothers in Paris who did most of the coding on the new version of SimpleTicket - there is light at the end of the tunnel.
