hosted



Hosted SimpleTicket News

Scott Bauer, our latest addition to the SimpleTicket/Big in Japan team, is now on his second week and he is already working on getting the hosted version of SimpleTicket up and running. Here is the plan:

Revamp UI/CSS/HTML for hosted version

  • header/footer redesign (use less real estate)
  • pane (drop down and pop-up) redesign (use shadows and clean it up)
  • unified buttons and elements (redo them)
  • single column page design
  • two column page design sample data pages

Version 1.0 Simplification (make SimpleTicket work for 50-70% of all internal IT shops with between 1 and 20 engineers)

  • remove multiple customer support (management and statistics)
  • remove Architel and superfluous features and nomenclature Signup and Payment Engine

I will be working with the revamped UI/CSS to create wireframes for the team. Additionally we will be working on determining how we might price the hosted service. Current thinking is around $99 - $199 per month per company.

November 20, 2006 | Trackback | No Comments

Tags: SimpleTicket , simpleticket , opensource , troubleticket , ui , hosted , css , helpdesk , html | Bookmark on del.icio.us | Digg It



Hosted SimpleTicket Wireframes

We are building a hosted version of SimpleTicket that will allow companies or IT support shops to create a SimpleTicket install within minutes.  Here is a peak:

Above you can see the ‘draft’ service levels.  We plan to offer two types of SimpleTicket installs.  The first is for internal support departments and the second is for IT support companies (like our own Architel).

We are still working out the details, but here is what the signup page might look like once you have selected a plan.

July 18, 2006 | Trackback | No Comments

Tags: SimpleTicket , simpleticket , opensource , troubleticket , hosted | Bookmark on del.icio.us | Digg It