The SimpleTicket Conference call was held today at 10AM. Attendees included Peter, PeterB, Kate, AlexL, AlexM, Rodrigo, and Fred. Topics included:
- PostgreSQL support (we will create a dev environment for the folks interested in PostgreSQL support).
- Kate’s branch will be opened up. We are going to dev her code with Peter’s contributions to determine what feature additions will be added to the main trunk.
- Search was discussed and will be added before the May version release.
- Tagging was dicussed (RelTags) will be added on the Admin side only before the May version release. We discussed Tagyu.
- A peer to peer baysian auto-tag feature was dicussed for a future release (i.e. how other people tagged tickets with certain text would be shared and allow for auto tagging of tickets int he future)
- Microformats were adopted officially (SimpleTicket will use Microformats anywhere).
- Simplicity was discussed - we must fight the urge to make simpleticket complexticket!
SimpleTicket is an open source trouble ticket system written using Ruby on Rails. The SimpleTicket podcast can be found here.
March 29, 2006 |
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Tags: SimpleTicket , Architel , simpleticket , opensource , podcast , mysql , postgresql , troubleticketsystem , microformats , reltags , tagyu | Bookmark on del.icio.us | Digg It
We have had a couple of questions on support for databases other than MySQL. We posted a response on the mailing list but thought that it might be helpful to list here as well.
The short answer is that once the rails clean-up happens (target date May 1st) any database supported by Rails should work with SimpleTicket. Today we have specific MySQL calls (a rails no-no) in SimpleTicket, our rails clean-up should remove these and
make any compatible database work with the program. For more information visit:
http://wiki.rubyonrails.com/rails/pages/PostgreSQL
Our first major code release is scheduled for May 1st (we have never met a release date before, but we are hopeful) and this release should be friendlier to rails novices.
March 27, 2006 |
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Tags: SimpleTicket , simpleticket , rubyonrails , opensource , mysql , postgresql | Bookmark on del.icio.us | Digg It
Students from the SMU Cox School of Business Professional MBA Program teamed with Architel®, a Dallas based information technology company to help spin off an internally developed software application as a separate business entity. The PMBA team is lead by Vikram Habbu and is comprised of Terrance Turpin, Shrinivas Raghavan. The faculty advisor for the team is Dr. Richard Briesch, assistant professor in the marketing department.
The software application now known as SimpleTicket, was developed by Architel® to track computer and network problems generated by their IT support clients. Known as a trouble ticket system, it soon became apparent that the application was perfect for any small or medium sized information technology staff who needed a ticketing system. The company, a big proponent and consumer of open source applications and tools, decided that it would release SimpleTicket as an open source application under the OSI’s General Public License (better known as the GPL).
The Professional MBA students will help Architel® develop a viable business model for SimpleTicket. The challenge for the MBA students will be to figure out a way to make money when you are giving your product away for free. The task may not be as insurmountable as it might first appear as several other open source projects have turned into viable businesses including JBoss, MySQL, RedHat and SugarCRM to name a few.
“We are excited that Vikram and Dr. Briesch will be working with the SimpleTicket team to develop an open source business model that works,� said Alexander Muse, general partner of m|ventures the holding company that owns Architel® and SimpleTicket. “The Professional MBA students bring a component to the project that we could not have otherwise afforded.�
March 3, 2006 |
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Tags: SimpleTicket , simpleticket , smu , mba , coxschoolofbusiness , mysql , sugarcrm , redhat , jboss | Bookmark on del.icio.us | Digg It
