I just finished going through the workflow with Kevin and I am very excited to say it works. There are a few tweaks required, but it works. We will be able to test in production all week, demo on Saturday (BarCampDallas) and release that night. There are going to be some missing parts:
- Stats - this section is going to be important for Architel so expect it soon.
- Search - I think everyone is going to need this section, we will be asking the community to complete it I suspect (or one of our Big in Japan developers).
- Client/Engineer Edits - adding or deleting clients and engineers is a fairly manual process now, we will be creating a simple new client wizard and engineer addition list.
The tweaks? First, there are a few auto-populate features that are necessary to make the software easy to use. Next, we need to streamline the ‘take ticket’ workflow to remove a step (i.e. deliver you to the update screen immediately). Finally, we need windows to close after an action is taken on them, right now the previews stay open after actions are completed. Anyway, congrats to Kevin - bang up job before the ‘end of the day.’
January 24, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , Bugs , News , Rails , Architel , IT Support , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas , beta , Biginjapan | Bookmark on del.icio.us | Digg It
SimpleTicket is one of the sponsors of BarCampDallas. The event will be held on January 28th at our INFOMART location. What is BarCampDallas? Officially BarCamp is, “an ad-hoc un-conference born from the desire for people to share and learn in an open environment. It is an intense event with discussions, demos and interaction from attendees.”
If you are a computer, network, software or technology GEEK in Dallas on January 28th BarCamp is for you. The event will start around lunch (snacks will be provided) and last throughout the evening (dinner will be served). Want to spend the night? Brian has agreed to host a BarCamp sleepover in our data center for the out-of-town folk dead set on a sleepover (don’t unplug anything).
Kevin will be demo’ing SimpleTicket during his presentation. We figure that is the only way we will get him to release the software - i.e. have a hard deadline. We all have our fingers crossed that everyone will like it…
INFOMART
1950 Stemmons Freeway, Suite 2022
Dallas, Texas 75207
214.550.2002 Help Desk
January 14, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , News , Rails , Architel , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas | Bookmark on del.icio.us | Digg It
Kevin released SimpleTicket internally for bug testing on Friday. We found a number of fairly significant bugs as well as one major usability issue. The bugs are basic and should present very little delay in release (they are more tedious than anthing else). The usability issue is a different story. There is one solution that should allow immediate release, but if that does not work we may be looking at another week or so for release.
At the end of the day (don’t you hate that saying), I won’t be super excited about SimpleTicket until it offers:
- RSS Feeds for Ticketing and Alerts
- Ability to tag tickets by endusers and engineers
- Stats on tickets and engineers
These should be offered by the end of January I hope!
January 1, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , New Feature , RSS , Tags , Bugs , News | Bookmark on del.icio.us | Digg It
We have received scores of inquiries regarding the price of SimpleTicket. SimpleTicket is being released using an open source license - i.e. it is free! You don’t have to pay anyone for its use. We thought most people understood open source models, but just to be clear:
SimpleTicket is 100% FREE! Now we will help you install it for a fee, host it for a fee or customize it for a fee - but you don’t need to pay us anything to use the ticketing system. Are there other open source trouble ticket systems? The answer is yes:
Are their any other Ruby on Rails based ticketing systems? How about a ticketing system with Ajax goodness? Nope - as far as we know SimpleTicket is the only one.
December 27, 2005 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , News , Rails | Bookmark on del.icio.us | Digg It
We have decided to release the code of SimpleTicket this week without the following features:
- tagging
- RSS feeds
- scheduling
- statistics
Each of these features are key to the success of the project and they will be added by the end of January, but we wanted to get the basic code out there as soon as possible. These features were causing the delay in releasing the code (at least that is our story). Anyway, keep your fingers crossed that the code will be up on SourceForge by the end of the week. WOOT!
December 27, 2005 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , New Feature , RSS , Tags , News | Bookmark on del.icio.us | Digg It
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