The following issues remain and are being working on related to the ticketing features:
- Search pagination and search RSS (RSS is working for all other pages)
- Attachment option
- Sidebar items (statistics, FeedTools)
- Notifier testing
- Admin section still needs work (admin and manager roles)
The customer listing, creation and editing is completed. We believe that the admin, frontend and server should be completed by the end of this week. There will be tweaks and edits required next week as well as completion of statistics. So looks like we will have a brand new ticketing application with shiny and clean code ready for release next week.
July 12, 2006 |
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Thank you for all of your emails of support for the project. We certainly appreciate it! Building software is harder than it looks. Last night we engaged a new rails coder in France to begin refactoring the code and implementing our vision for the UI.
Last night we met via IM and decided to rebuild SimpleTicket from scratch. Once we have built the new base we will begin plugging in each module previously created by Architel’s coders as well as those created by the community. Next we will work to integrated the UI contemplated by the wireframes Alex created (with various modifications).
What is new? Well, as of last night our coders have started work! Finally! We will keep you posted on our progress… (no more red tape)
June 11, 2006 |
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The SimpleTicket (the open source trouble ticket system) conference call held on April 5, 2006 was added to the Podcast this evening. If you missed the call check out the recording. We now have over 1300 subscribers to the podcast (why is anyones guess!).
April 5, 2006 |
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I thought it might be helpful to restate what ‘our’ mission was when creating a SimpleTicket.
Architel wanted to create a ticket system that was SIMPLE and easy to use. We wanted to take advantage of cool presentation features like Ajax and great UI (we still need some help there) for the users. We did not want to create a ticketing system that could do everything, just a few things well. Less is more was our moto. There are several other open source ticketing systems, but none of them were right for our company. Why? They were written by people who wanted to use them instead of for the people who needed them Just spend some time with them. They have way too many options and features and those option and features make them terribly difficult to use. Most traditional (low tech) businesses don’t use ticketing systems because they are 1) too expensive and/or 2) too complicated to understand. We want SimpleTicket to be written for any business with between 1 and 20 IT professionals. We don’t want SimpleTicket to be written to support an ISP or an IT support company.
To summarize, SimpleTicket should be:
- Simple
- Easy to Use
- Easy on the Eyes
- Limited Feature Set
- Perfect for an IT department (1-20 IT professionals)
That said, we know that there is room for other versions of SimpleTicket. More complicated and feature-rich versions. Perhaps once the code is clean and the release is stable we can create a permanent branch called SimpleTicket Pro. In any event, our roadmap (after the next two releases) includes an API that will allow anyone to create any sort of ‘plug-in’ they desire for SimpleTicket. This way, you can make SimpleTicket as complicated as you want to. We will keep thinking about having a ‘Pro’ branch/version, but be certain that our plug-in strategy will allow for almost any use desired by the community. But we never want to lose sight of our target client – keep SimpleTicket simple – please!
April 3, 2006 |
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Tags: SimpleTicket , Ajax , simpleticket , opensource , simple , smb , mission | Bookmark on del.icio.us | Digg It
The SimpleTicket Conference call was held today at 10AM. Attendees included Peter, PeterB, Kate, AlexL, AlexM, Rodrigo, and Fred. Topics included:
- PostgreSQL support (we will create a dev environment for the folks interested in PostgreSQL support).
- Kate’s branch will be opened up. We are going to dev her code with Peter’s contributions to determine what feature additions will be added to the main trunk.
- Search was discussed and will be added before the May version release.
- Tagging was dicussed (RelTags) will be added on the Admin side only before the May version release. We discussed Tagyu.
- A peer to peer baysian auto-tag feature was dicussed for a future release (i.e. how other people tagged tickets with certain text would be shared and allow for auto tagging of tickets int he future)
- Microformats were adopted officially (SimpleTicket will use Microformats anywhere).
- Simplicity was discussed - we must fight the urge to make simpleticket complexticket!
SimpleTicket is an open source trouble ticket system written using Ruby on Rails. The SimpleTicket podcast can be found here.
March 29, 2006 |
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Tags: SimpleTicket , Architel , simpleticket , opensource , podcast , mysql , postgresql , troubleticketsystem , microformats , reltags , tagyu | Bookmark on del.icio.us | Digg It
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