I noticed a few comments from Ward and Vince regarding the status of SimpleTicket as an open source project. To Ward’s question, “…does this mean that SimpleTicket is no longer open source?” Absolutely not, we are committed to keeping SimpleTicket open source using the GPL.
To Vince’s answer, “…he took it back in house to develop.” The hard part about building software is deciding what to build. In the end we need SimpleTicket for our business and we must have certain features. One day I looked at the demo version and it looked nothing like the software we had intended, instead it was circa 1999 radio buttons. I proposed to the two most active non-Architel developers that they continue the project with their vision and we would continue a different project using our vision. They decided they would rather complain than to continue their own version of the project.
To meet our deadlines (we had missed our May deadline working with the community) we hired coders to complete the second version of SimpleTicket. Once it is released we would love to start building a community around the project. Ward, we would love to have you on board. But just as I said to the other developers, I don’t want you to waste your time on code that will never find its way into SimpleTicket. By working together we can make sure that we all get what we want. Go ahead and wait for the new code and if you like it and want to get involved please give me a call or send me an email.
July 6, 2006 |
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Tags: SimpleTicket , Rails , Architel , Ajax , Ajaxian , Biginjapan , simpleticket , rubyonrails , bij , podcast , podserve , alexleverington | Bookmark on del.icio.us | Digg It
The SimpleTicket (the open source trouble ticket system) conference call held on April 5, 2006 was added to the Podcast this evening. If you missed the call check out the recording. We now have over 1300 subscribers to the podcast (why is anyones guess!).
April 5, 2006 |
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The SimpleTicket Conference call was held today at 10AM. Attendees included Peter, PeterB, Kate, AlexL, AlexM, Rodrigo, and Fred. Topics included:
- PostgreSQL support (we will create a dev environment for the folks interested in PostgreSQL support).
- Kate’s branch will be opened up. We are going to dev her code with Peter’s contributions to determine what feature additions will be added to the main trunk.
- Search was discussed and will be added before the May version release.
- Tagging was dicussed (RelTags) will be added on the Admin side only before the May version release. We discussed Tagyu.
- A peer to peer baysian auto-tag feature was dicussed for a future release (i.e. how other people tagged tickets with certain text would be shared and allow for auto tagging of tickets int he future)
- Microformats were adopted officially (SimpleTicket will use Microformats anywhere).
- Simplicity was discussed - we must fight the urge to make simpleticket complexticket!
SimpleTicket is an open source trouble ticket system written using Ruby on Rails. The SimpleTicket podcast can be found here.
March 29, 2006 |
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Tags: SimpleTicket , Architel , simpleticket , opensource , podcast , mysql , postgresql , troubleticketsystem , microformats , reltags , tagyu | Bookmark on del.icio.us | Digg It
Starting next Tuesday (2/28/06) the SimpleTicket team will be holding a standing conference call at 10:00AM Con Bridge: 214.550.3540. The calls will last between 10 minutes and an 30 minutes as needed. We will be discussing the future of the project, ongoing initiatives, and division of duties. The calls will be open to anyone interested in the project.
Can’t make the call? Don’t worry, we will be recording them and will make them available via a public podcast we call the SimpleTicket Podcast. Oh and if you miss the call, but want to make a comment, suggestion or offer just record your thoughts (in an mp3) and insert them into the podcast.
February 23, 2006 |
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