postgresql



SimpleTicket Conference Call

The SimpleTicket Conference call was held today at 10AM. Attendees included Peter, PeterB, Kate, AlexL, AlexM, Rodrigo, and Fred. Topics included:

  • PostgreSQL support (we will create a dev environment for the folks interested in PostgreSQL support).
  • Kate’s branch will be opened up. We are going to dev her code with Peter’s contributions to determine what feature additions will be added to the main trunk.
  • Search was discussed and will be added before the May version release.
  • Tagging was dicussed (RelTags) will be added on the Admin side only before the May version release. We discussed Tagyu.
  • A peer to peer baysian auto-tag feature was dicussed for a future release (i.e. how other people tagged tickets with certain text would be shared and allow for auto tagging of tickets int he future)
  • Microformats were adopted officially (SimpleTicket will use Microformats anywhere).
  • Simplicity was discussed - we must fight the urge to make simpleticket complexticket!

SimpleTicket is an open source trouble ticket system written using Ruby on Rails. The SimpleTicket podcast can be found here.

March 29, 2006 | Trackback | No Comments

Tags: SimpleTicket , Architel , simpleticket , opensource , podcast , mysql , postgresql , troubleticketsystem , microformats , reltags , tagyu | Bookmark on del.icio.us | Digg It



SimpleTicket and Postgresql

We have had a couple of questions on support for databases other than MySQL.  We posted a response on the mailing list but thought that it might be helpful to list here as well.

The short answer is that once the rails clean-up happens (target date May 1st) any database supported by Rails should work with SimpleTicket.  Today we have specific MySQL calls (a rails no-no) in SimpleTicket, our rails clean-up should remove these and
make any compatible database work with the program.  For more information visit:

http://wiki.rubyonrails.com/rails/pages/PostgreSQL

Our first major code release is scheduled for May 1st (we have never met a release date before, but we are hopeful) and this release should be friendlier to rails novices.

March 27, 2006 | Trackback | [2] Comments

Tags: SimpleTicket , simpleticket , rubyonrails , opensource , mysql , postgresql | Bookmark on del.icio.us | Digg It