Overhead Projection Wireframe
Here is the screen we project in the NOC for SimpleTicket. Tickets submitted by users show up at the top and must be opened within 30 minutes or they turn red. If a user is contacted, but is not available the ticket is put back into the pending que and marked as contacted with green. Contacted tickets must be updated each day, if they are not updated each day they turn red as well. The bottom includes stats for each engineer (up-to 24 on this page).
