I noticed a few comments from Ward and Vince regarding the status of SimpleTicket as an open source project. To Ward’s question, “…does this mean that SimpleTicket is no longer open source?” Absolutely not, we are committed to keeping SimpleTicket open source using the GPL.
To Vince’s answer, “…he took it back in house to develop.” The hard part about building software is deciding what to build. In the end we need SimpleTicket for our business and we must have certain features. One day I looked at the demo version and it looked nothing like the software we had intended, instead it was circa 1999 radio buttons. I proposed to the two most active non-Architel developers that they continue the project with their vision and we would continue a different project using our vision. They decided they would rather complain than to continue their own version of the project.
To meet our deadlines (we had missed our May deadline working with the community) we hired coders to complete the second version of SimpleTicket. Once it is released we would love to start building a community around the project. Ward, we would love to have you on board. But just as I said to the other developers, I don’t want you to waste your time on code that will never find its way into SimpleTicket. By working together we can make sure that we all get what we want. Go ahead and wait for the new code and if you like it and want to get involved please give me a call or send me an email.
July 6, 2006 |
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Tags: SimpleTicket , Rails , Architel , Ajax , Ajaxian , Biginjapan , simpleticket , rubyonrails , bij , podcast , podserve , alexleverington | Bookmark on del.icio.us | Digg It
Several of you have emailed asking for updates on the new code and instead of replying individually we decided to post our progress here.
We have built a secondary code repository and a new deployment server to demonstrate advances. Our current estimates are that we will have our next release ready for internal review within 17 and 22 days. Here is the breakdown:
- ticket search engine, creation, update and ajax calls (6-7 days)
- customers, users and engineer implementation (2-3 days)
- client side interface recoding (4-5 days)
- statistics (1-2 days)
- bug fixes, performance optimization and rss (4-5 days)
The latest code was delivered today and included ticket lists and customers list with all views detailed in the version 2.0 wireframes. The code is 100% new (rails/xhtml/css) with database access. We are generating some very nice code!
June 20, 2006 |
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Tags: SimpleTicket , Rails , Ajax , simpleticket , code | Bookmark on del.icio.us | Digg It
The conference call was short today.
- Reviewed the need to send out notices of conference call each week via the mailing list.
- Tickets are coming in on Collaboa.
- We are letting the code flow in and developers are adjusting their code to the source server for their work (new code is added every other day at this point).
- Next release scheduled for May 1st (to include RSS, tags, security, and overall Rails clean-up)
- Rodrigo talked about improving performance of SimpleTicket by dividing processes for mail.
- The SMU team is working on 1. customer value analysis, conjoint analysis, and preference product map.
March 22, 2006 |
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Tags: SimpleTicket , RSS , Tags , Rails , simpleticket , ruby , collaboa , smu | Bookmark on del.icio.us | Digg It
The interest in SimpleTicket has been somewhat greater than we expected. The number of downloads in a week is a little overwelming and the reaction while generally positive has caused us to dedicate more Architel resources to the project. What are we doing? Well starting tomorrow, Giorgio Maone will be focused on three efforts:
- Rails-ification of the existing source code (i.e. cleaning it up so Grandma would be proud)
- Addition of RSS notifications for clients and engineers
- Addition of Tags to posts to assist with the development of the search feature
Giorgio has been working on several Big in Japan tools and is better known for his development on the Mozilla Firefox browser. He also is well known for FlashGot, his Mozilla/Firefox/Thunderbird extension (more than 13 millino downloads to date). The extension was a Softpedia 5/5 Pick!
February 8, 2006 |
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Tags: SimpleTicket , RSS , Tags , Rails , Architel , Biginjapan , simpleticket , rubyonrails , ruby , bij , firefox , mozilla , flashgot , thunderbird , softpedia , giorgiomaone | Bookmark on del.icio.us | Digg It
Kevin did a great job presenting SimpleTicket at BarCampDallas. Woot! The source code has been released, now the real work begins - with the community (that hopefully) will be formed around the tool.
What is SimpleTicket? Think simple, easy to use trouble ticket system freely distributed via the GPL license written using Ruby on Rails with Ajaxian goodness.
January 28, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , Rails , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas | Bookmark on del.icio.us | Digg It
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