Our repository was originally setup for internal development with the understanding it would be open source. We deployed Subversion 1.2 and Trac, which was great internally, but not so hot when we opened the source and developers started asking for commit access. In order for developers to hack, patch, and adapt SimpleTicket within the repository we will be updating the server.
First we will be upgrading Subversion from 1.2 to 1.3. Subversion 1.2 only allows for read, write, and anonymous permissions. This would allow for rogue commits and restrict us from giving someone their own branch. After a little digging, we found that using WebDAV or upgrading to 1.3 allows us to set path-based permissions on the repository. As such, please note SVN access will be unavailable for a period of time when we upgrade to 1.3.
We also ran into Collaboa, a Rails based application for SVN repositories and developer collaboration. Among other features, Collaboa provide RSS feeds for changesets which means you’ll see what we’re doing.
If you’d like to help us test this setup before it goes live, please leave a comment.
February 13, 2006 |
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Tags: SimpleTicket , RSS , Ruby on Rails , subversion , collaboa , commit , svn , feeds | Bookmark on del.icio.us | Digg It
Kevin did a great job presenting SimpleTicket at BarCampDallas. Woot! The source code has been released, now the real work begins - with the community (that hopefully) will be formed around the tool.
What is SimpleTicket? Think simple, easy to use trouble ticket system freely distributed via the GPL license written using Ruby on Rails with Ajaxian goodness.
January 28, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , Rails , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas | Bookmark on del.icio.us | Digg It
I just finished going through the workflow with Kevin and I am very excited to say it works. There are a few tweaks required, but it works. We will be able to test in production all week, demo on Saturday (BarCampDallas) and release that night. There are going to be some missing parts:
- Stats - this section is going to be important for Architel so expect it soon.
- Search - I think everyone is going to need this section, we will be asking the community to complete it I suspect (or one of our Big in Japan developers).
- Client/Engineer Edits - adding or deleting clients and engineers is a fairly manual process now, we will be creating a simple new client wizard and engineer addition list.
The tweaks? First, there are a few auto-populate features that are necessary to make the software easy to use. Next, we need to streamline the ‘take ticket’ workflow to remove a step (i.e. deliver you to the update screen immediately). Finally, we need windows to close after an action is taken on them, right now the previews stay open after actions are completed. Anyway, congrats to Kevin - bang up job before the ‘end of the day.’
January 24, 2006 |
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Tags: SimpleTicket , Open Source , Trouble Ticket , Bugs , News , Rails , Architel , IT Support , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas , beta , Biginjapan | Bookmark on del.icio.us | Digg It
The final deadline to sign up as a beta tester for SimpleTicket (i.e. and get a free t-shirt) is Friday. Email me if you want to find out more (if you already have, don’t resend). We have folks from Sweden, Norway, Finland, Denmark, Boston, Houston, Chicago, Dallas, New York and Portland already signed up.
January 18, 2006 |
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Tags: SimpleTicket , Trouble Ticket , Ruby on Rails , beta | Bookmark on del.icio.us | Digg It
The SimpleTicket team met today and the goal is to release SimpleTicket again internally next week. If that goes well we will release the code on the 28th after our demo at BarCampDallas. Architel clients should start seeing the new icon on their desktops during the first week in February. We believe the delays have been helpful and we hope you will be happy with our work.
January 16, 2006 |
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Tags: SimpleTicket , Architel , Ajax , Ajaxian , Ruby on Rails , barcamp , barcampdallas | Bookmark on del.icio.us | Digg It
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