Scott Bauer, our latest addition to the SimpleTicket/Big in Japan team, is now on his second week and he is already working on getting the hosted version of SimpleTicket up and running. Here is the plan:
Revamp UI/CSS/HTML for hosted version
- header/footer redesign (use less real estate)
- pane (drop down and pop-up) redesign (use shadows and clean it up)
- unified buttons and elements (redo them)
- single column page design
- two column page design sample data pages
Version 1.0 Simplification (make SimpleTicket work for 50-70% of all internal IT shops with between 1 and 20 engineers)
- remove multiple customer support (management and statistics)
- remove Architel and superfluous features and nomenclature Signup and Payment Engine
I will be working with the revamped UI/CSS to create wireframes for the team. Additionally we will be working on determining how we might price the hosted service. Current thinking is around $99 - $199 per month per company.
November 20, 2006 |
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Tags: SimpleTicket , simpleticket , opensource , troubleticket , ui , hosted , css , helpdesk , html | Bookmark on del.icio.us | Digg It
The same team that brought you the SimpleTicket code is releasing the source code for their RSS feed tools. The source code is being released using the GPL.* Each tool was written using Ruby on Rails. If you review the code you will note that each tool was built at a different time. See if you can guess which tool was first and which was last. As promised:
The repositories can be accessed either by browser or via the svn client. The svn username is “anonymous” and the password is blank.
* To be clear, it is our intent that anyone who modifies the code MUST release those modifications publicly. If you modify the code for use as your own hosted service we require that you release the modified code. Get it? There is some confusion about this point in the open source community. The license explains that you are required to do so if you distribute or publish the code and some argue that a hosted application does not constitute “distribution” or “publishing” of the code and as such you are not required to release the modifications. We understand the confusion, but want to be very clear, for the purposes of our license hosting the source code for other’s use constitutes distribution or publication of the binary code. This is detailed in the source code files as well. Enjoy!
November 14, 2006 |
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We never had the time to put the installer together so we decided to just release the same code we use internally. Feel free to take a look at the demo or just download the code and install it yourself.
Source Code Link (released under the GNU GPL)
The Client Demo Link (client side)
The Admin Demo Link (admin side)
Engineer username and passwords are:
e1@example.local / engineer1
e2@example.local / engineer2
mgr@example.local / manager
Customer Username and Password:
user1@customer.local / employee
If you are interested in contributing to the project or have
questions about the project, please feel free to join the mailing list.
If you are interested in providing a patch or other contribution you may checkout the code from the SVN repository:
svn co http://svn.simpleticket.net/trunk/ simpleticket
The username for the repository is “anonymous” and the password is blank.
November 8, 2006 |
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Finally, the SimpleTicket code is complete and in production at Architel (as of this weekend). I think everyone is pleased with the results. We would have posted the code already, but we are in the midst of an important development project with Fox Television.
We should deliver our Fox project on the 22nd and soon after that we will have the time to put the code up on the SVN and on the demo site. If you have a specific need for the code (several companies have received early versions of the latest code) just give Alexander Muse (214.550.2003) a call and he will be able to help you get an unreleased version of the latest code if you have a plausible need.
Update: 10 companies have the new code. . .
September 9, 2006 |
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The rumor is Alex Leverington is going to demo SimpleTicket at BarCamp Texas this weekend. I was taking a look at the new code and realized the second version has fewer lines of code than the first version. Why, you ask? Because this time we did it the “rails way”, using the power of rails instead of working in the traditional way. Thanks 37 Signals! You guys Rock!
Whurley’s BarCamp Texas is being held between 8.26.06 & 8.27.06 Thistle Cafe ,300 W. 6th Street, Austin, Texas.
August 23, 2006 |
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Tags: SimpleTicket , barcamp , simpleticket , rubyonrails , 37signals | Bookmark on del.icio.us | Digg It
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