The new code was installed internally last week. We have been playing with it and making modifications. There are still some functional issues as well as visual issues. We are updating some of the wireframes to more closely reflect the needs of the design. Here is an example:
Note the additional button to replace fake buttons. Note the feed icon. Note the tagging function. The text on the lower right corner describes three of the drop down screens.  We are still working on a release very soon. Keep your fingers crossed.
July 24, 2006 |
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Tags: SimpleTicket , simpleticket , rubyonrails , opensource , wireframe , design , css | Bookmark on del.icio.us | Digg It
Here is the screen we project in the NOC for SimpleTicket. Tickets submitted by users show up at the top and must be opened within 30 minutes or they turn red. If a user is contacted, but is not available the ticket is put back into the pending que and marked as contacted with green. Contacted tickets must be updated each day, if they are not updated each day they turn red as well. The bottom includes stats for each engineer (up-to 24 on this page).
July 19, 2006 |
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Tags: SimpleTicket , simpleticket , wireframe , overhead , projection , noc | Bookmark on del.icio.us | Digg It
