For a very long time we held the code back. So many people pinged us daily that we gave in a released the code. We knew that some people like yourself would be frustrated, but we simply don’t have the time to do a) and b) right now.

Our next major release will be a hosted (i.e. Basecamp) style version. We will charge a very nominal fee ($99-199) to host and maintain the ticketing system for businesses. By then the UI will have completely changed and the code will be slimmed down. In the meantime, think of SimpleTicket as a freebie ~ you get what you paid for.

Final note: we installed the current version without incident and it is in active use managing around 3500 end users and around 40 engineers. So it does work. We are constantly working to improve it (I think they plan another code update soon). Anyway enjoy and sorry to keep you up so late!

Update: The demo is back up.

Thoughts?

Revamp UI/CSS/HTML for hosted version

• header/footer redesign (use less real estate)
• pane (drop down and pop-up) redesign (use shadows and clean it up)
• unified buttons and elements (redo them)
• single column page design
• two column page design sample data pages

Version 1.0 Simplification (make SimpleTicket work for 50-70% of all internal IT shops with between 1 and 20 engineers)

• remove multiple customer support (management and statistics)
• remove Architel and superfluous features and nomenclature Signup and Payment Engine

I will be working with the revamped UI/CSS to create wireframes for the team. Additionally we will be working on determining how we might price the hosted service. Current thinking is around $99 - $199 per month per company.

• elfURL ~ URL Shortner [source code link to svn]
• FeedVault ~ OPML file storage [source code link to svn]
• FrankenFeed ~ RSS feed merger [source code link to svn]
• InstantFeed ~ RSS feeds via email [source code link to svn]
• QwikPing ~ Ping Server [source code link to svn]
• SocialMail ~ RSS via email [source code link to svn]

The repositories can be accessed either by browser or via the svn client. The svn username is “anonymous” and the password is blank.

* To be clear, it is our intent that anyone who modifies the code MUST release those modifications publicly. If you modify the code for use as your own hosted service we require that you release the modified code. Get it? There is some confusion about this point in the open source community. The license explains that you are required to do so if you distribute or publish the code and some argue that a hosted application does not constitute “distribution” or “publishing” of the code and as such you are not required to release the modifications. We understand the confusion, but want to be very clear, for the purposes of our license hosting the source code for other’s use constitutes distribution or publication of the binary code. This is detailed in the source code files as well. Enjoy!

Source Code Link (released under the GNU GPL)

The Client Demo Link (client side)
The Admin Demo Link (admin side)

Engineer username and passwords are:
e1@example.local / engineer1
e2@example.local / engineer2
mgr@example.local / manager

Customer Username and Password:
user1@customer.local / employee

If you are interested in contributing to the project or have
questions about the project, please feel free to join the mailing list.

If you are interested in providing a patch or other contribution you may checkout the code from the SVN repository:

svn co http://svn.simpleticket.net/trunk/ simpleticket
The username for the repository is “anonymous” and the password is blank.

We should deliver our Fox project on the 22nd and soon after that we will have the time to put the code up on the SVN and on the demo site. If you have a specific need for the code (several companies have received early versions of the latest code) just give Alexander Muse (214.550.2003) a call and he will be able to help you get an unreleased version of the latest code if you have a plausible need.

Update: 10 companies have the new code. . .